Frequently Asked Questions (FAQs)
Orders & Payments
Q. What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD). All payments are processed through secure and encrypted gateways.
Q. Is Cash on Delivery (COD) available?
Yes, COD is available across most serviceable PIN codes in India. A â‚ą100 fixed charge applies to all COD orders. This helps us cover additional logistics and verification costs associated with COD shipments and ensures faster, more reliable delivery for genuine orders. For a seamless experience and zero additional charges, we recommend prepaid payments.
Q. Why is there a COD charge?
COD orders involve higher courier handling fees and a significantly higher return rate across India. The ₹100 charge helps us maintain product quality, pricing integrity, and operational efficiency — without increasing prices for prepaid customers.
Shipping & Delivery
Q. Do you ship across India?
Yes. We deliver pan-India.
Q. How long does delivery take?
Orders are typically delivered within 3–7 business days depending on your location.
Q. How can I track my order?
Once shipped, you will receive a tracking link via email/SMS.
Returns & Exchanges
Q. What is your return policy?
We offer easy returns within 7 days of delivery. Products must be unused, unwashed, and returned with original tags and packaging. For further details, please refer to https://weavehood.com/return-refund
Q. How do I request a return or size exchange?
Email our support team at support@weavehood.com along with your order ID. We’ll guide you through the return or exchange process.
Q. When will I receive my refund?
Refunds are processed within 5–7 business days after the product passes quality inspection. The amount is credited back to your original payment method.
Size & Fit
Q. How do I choose the right size?
Please refer to our Size Guide available on every product page.
Q. What if the size doesn’t fit?
You can request a size exchange within 7 days of delivery.
Product & Quality
Q. What fabrics do you use?
We use quality fabrics designed for comfort, durability, and breathability — ideal for Indian weather conditions.
Q. Will the color fade after washing?
Our garments are made using high-quality dyes. For best results, wash inside out in cold water and avoid harsh detergents.
Account & Support
Q. Do I need an account to place an order?
No. You can check out as a guest. However, creating an account allows faster checkout and easy order tracking.
Q. How can I contact support?
📧 Email: support@weavehood.com
⏰ Support Hours: Monday – Saturday, 10 AM – 6 PM
For any queries, please email us at support@weavehood.com